Terms & Conditions:

Agreement Between User and Saffron Vacations

APPLICABILITY
This User Agreement along with Terms Of Service (collectively, the “User Agreement”) forms the terms and conditions for the use of services and products of “SAFFRON VACATIONS”. Any person (“User”) who inquiries about or purchases any products or services of SAFFRON VACATIONS through its websites, sales persons, offices, call centers, branch offices, franchisees, agents etc. (all the aforesaid platforms collectively referred to as “Sales Channels”) agree to be governed by this User Agreement. The website & mobile website of SAFFRON VACATIONS are collectively referred to as ‘Website’. Both User and SAFFRON VACATIONS are individually referred to as ‘Party’ and collectively referred to as ‘Parties’ to the User Agreement. “Terms of Service” available on SAFFRON VACATIONS’s website details out terms & conditions applicable on various services or products facilitated by SAFFRON VACATIONS. The User should refer to the relevant Terms of Service applicable for the given product or service as booked by the User. Such Terms of Service are binding on the User.

ELIGIBILITY TO USE
The User must be at least 18 years of age and must possess the legal authority to enter into an agreement so as become a User and use the services of SAFFRON VACATIONS. If you are a minor or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website. As a minor if you wish to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false. Before using the Website, approaching any Sales Channels or procuring the services of SAFFRON VACATIONS, the Users shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User’s dealings and transactions with SAFFRON VACATIONS. If the User does not agree with any part of this Agreement, then the User must not avail SAFFRON VACATIONS’s services and must not access or approach the Sales Channels of SAFFRON VACATIONS. All rights and liabilities of the User and SAFFRON VACATIONS with respect to any services or product facilitated by SAFFRON VACATIONS shall be restricted to the scope of this User Agreement.

CONTENT
All content provided through various Sales Channels, including but not limited to audio, images, software, text, icons and such similar content (“Content”), are registered by SAFFRON VACATIONS and protected under applicable intellectual property laws. User cannot use this Content for any other purpose, except as specified herein. User agrees to follow all instructions provided by SAFFRON VACATIONS which will prescribe the way such User may use the Content. There are a number of proprietary logos, service marks and trademarks displayed on the Website and through other Sales Channels of SAFFRON VACATIONS, as may be applicable. SAFFRON VACATIONS does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content will be in violation of the applicable law.
SAFFRON VACATIONS respects the intellectual property rights of others. If you notice any act of infringement on the Website, you are requested to send us a written notice/ intimation which must include the following information.
• Clear identification of such copyrighted work that you claim has been infringed.
• Location of the material on the Website, including but not limited to the link of the infringing material.
• The proof that the alleged copyrighted work is owned by you.
• Contact information.
The aforesaid notices can be sent to SAFFRON VACATIONS by email at info@saffronvacations.com.

WEBSITE
The Website is meant to be used by bonafide User(s) for a lawful use. User shall not distribute exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose. The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever. Access to certain features of the Website may only be available to registered User(s). The process of registration may require the User to answer certain questions or provide certain information that may or may not be personal in nature. Some such fields may be mandatory or optional. User represents and warrants that all information supplied to SAFFRON VACATIONS is true and accurate. SAFFRON VACATIONS reserves the right, in its sole discretion, to terminate the access to the Website and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever. SAFFRON VACATIONS will always make its best endeavors to ensure that the content on its websites or other sales channels are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website, or any other Sales Channel is done entirely at the User’s own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information. SAFFRON VACATIONS reserves the right to periodically make improvements or changes in its website at any time without any prior notice to the User. User(s) are requested to report any content on the Website, which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law to info@saffronvacations.com. On receiving such report, SAFFRON VACATIONS reserves the right to investigate and/or take such action as the Company may deem appropriate.

LIMITED LIABILITY OF SAFFRON VACATIONS
Unless SAFFRON VACATIONS explicitly acts as a reseller in certain scenarios, SAFFRON VACATIONS always acts as a facilitator by connecting the User with the respective service providers like airlines, hotels, restaurants, bus operators etc. (collectively referred to as “Service Providers”). SAFFRON VACATIONS’s liability is limited to providing the User with a confirmed booking as selected by the User. Any issues or concerns faced by the User at the time of availing any such services shall be the sole responsibility of the Service Provider. SAFFRON VACATIONS will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Service Provider.
Unless explicitly committed by SAFFRON VACATIONS as a part of any product or service:
• SAFFRON VACATIONS assumes no liability for the standard of services as provided by the respective Service Providers.
• SAFFRON VACATIONS provides no guarantee with regard to their quality or fitness as represented.
• SAFFRON VACATIONS doesn’t guarantee the availability of any services as listed by a Service Provider.
By making a booking, User understands SAFFRON VACATIONS merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Service Provider and not SAFFRON VACATIONS. Thus the ultimate contract of service is between User and Service Provider. User further understands that the information displayed on the Website with respect to any service is displayed as furnished by the Service Provider. SAFFRON VACATIONS, therefore, cannot be held liable in case if the information provided by the Service Provider is found to be inaccurate, inadequate or obsolete or in contravention of any laws, rules, regulations or directions in force.

USER’S RESPONSIBILITY
Users are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement.
If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto. The User undertakes to abide by all procedures and guidelines, as modified from time to time, in connection with the use of the services available through SAFFRON VACATIONS. The User further undertakes to comply with all applicable laws, regulations, orders, directions etc. issued by either the Central Government, State Government, District Authorities or any other statutory body empowered to do so w.r.t use of services or for each transaction. The services are provided on an “as is” and “as available” basis. SAFFRON VACATIONS may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. SAFFRON VACATIONS expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from SAFFRON VACATIONS or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services. User also authorizes SAFFRON VACATIONS’s representative to contact such user over phone, message and email. This consent shall supersede any preferences set by such User through national customer preference register (NCPR) or any other similar preferences.

SECURITY AND ACCOUNT RELATED INFORMATION
While registering on the Website, the User will have to choose a password to access that User’s account and User shall be solely responsible for maintaining the confidentiality of both the password and the account as well as for all activities on the account. It is the duty of the User to notify SAFFRON VACATIONS immediately in writing of any unauthorized use of their password or account or any other breach of security. SAFFRON VACATIONS will not be liable for any loss that may be incurred by the User as a result of unauthorized use of the password or account, either with or without the User’s knowledge. The User shall not use anyone else’s account at any time. User understands that any information that is provided to this Website may be read or intercepted by others due to any breach of security at the User’s end. SAFFRON VACATIONS keeps all the data in relation to credit card, debit card, bank information etc. secured and in an encrypted form in compliance with the applicable laws and regulations. However, for cases of fraud detection, offering bookings on credit (finance) etc., SAFFRON VACATIONS may at times verify certain information of its Users like their credit score, as and when required. Additionally, SAFFRON VACATIONS may share your Personal Information in an anonymized and/ or aggregated form with a third party that SAFFRON VACATIONS may engage to perform certain tasks on its behalf or to fulfill the desired booking, including but not limited to payment processing, data hosting, data processing, credit score and assessing credit worthiness for offering bookings on credit in accordance with the applicable laws. Additionally, SAFFRON VACATIONS may share your Personal Information in an anonymized and/ or aggregated form with a third party that SAFFRON VACATIONS may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, data processing, credit score and assessing credit worthiness for offering bookings on credit in accordance with the applicable laws. SAFFRON VACATIONS adopts the best industry standard to secure the information as provided by the User. However, SAFFRON VACATIONS cannot guarantee that there will never be any security breach of its systems which may have an impact on User’s information too. The data of the User as available with SAFFRON VACATIONS may be shared with concerned law enforcement agencies for any lawful or investigation purpose without the consent of the User.

FEES AND PAYMENT
In addition to the cost of booking as charged by the Service Providers, SAFFRON VACATIONS reserves the right to charge certain fees in the nature of convenience fees or service fees. SAFFRON VACATIONS further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed to the User before confirming the booking or collecting the payment from such User. In cases of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, SAFFRON VACATIONS shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to SAFFRON VACATIONS. In cases where the short charge is claimed prior to the utilization of the booking, SAFFRON VACATIONS will be at liberty to cancel such bookings if the amount is not paid before the utilization date. Any increase in the price charged by SAFFRON VACATIONS on account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law. In the rare circumstance of a booking not getting confirmed for any reason whatsoever, SAFFRON VACATIONS will process the refund of the booking amount paid by the User and intimate the User about the same. SAFFRON VACATIONS is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and SAFFRON VACATIONS as the case may be. The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service, as per the applicable laws. The User agrees and understands that all payments shall only be made to bank accounts of SAFFRON VACATIONS. SAFFRON VACATIONS or its agents, representatives or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of SAFFRON VACATIONS. The User agrees that if that user transfers any amount against any booking or transaction to any bank account that is not legitimately held by SAFFRON VACATIONS or to any personal account of any person, SAFFRON VACATIONS shall not be held liable for the same. User shall not hold any right
to recover from SAFFRON VACATIONS any amount which is transferred by the User to any third party. The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of SAFFRON VACATIONS. The User shall immediately inform SAFFRON VACATIONS if such details are demanded by any of its agents’ employees or representatives. SAFFRON VACATIONS shall not be liable for any loss that the User incurs for sharing the aforesaid details. Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking. Booking(s) made by the User through SAFFRON VACATIONS are subject to the applicable cancellation policy as set out on the booking page or as communicated to the customers in writing. SAFFRON VACATIONS provides various modes of making payments on the Website for transacting, like UPI, Credit/Debit Cards of various banks, Net Banking facility of all major banks, SAFFRON VACATIONS and third party Wallets, Gift Cards, EMI and more.

USAGE OF THE MOBILE NUMBER, COMMUNICATION DETAILS OF THE USER BY SAFFRON VACATIONS
SAFFRON VACATIONS will send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction or booking made by the User, via SMS, internet-based messaging applications like WhatsApp, voice call, e-mail or any other alternate communication detail provided by the User at the time of booking. SAFFRON VACATIONS may also contact the User through the modes mentioned above for any pending or failed bookings, to know the preference of the User for concluding the booking and also to help the User for the same.
The User hereby unconditionally consents that such communications via SMS, internet-based messaging applications like WhatsApp, voice call, email or any other mode by SAFFRON VACATIONS are:
• upon the request and authorization of the User;
• ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI), and
• in compliance with the relevant guidelines of TRAI or such other authority in India and abroad.
The User will indemnify SAFFRON VACATIONS against all types of losses and damages incurred by SAFFRON VACATIONS due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaint raised by the User on SAFFRON VACATIONS with respect to the communications mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.

INSURANCE
Unless explicitly provided by SAFFRON VACATIONS in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the User. In no case SAFFRON VACATIONS shall accept any claims arising out of such scenarios. Insurance, if any provided as a part of the service or product by SAFFRON VACATIONS shall be as per the terms and conditions of the third-party insurance company. SAFFRON VACATIONS merely acts as a facilitator in connecting the User with insurance company. The User shall contact the insurance company directly for any claims or disputes. SAFFRON VACATIONS shall not be held liable in case of partial acceptance or denial of the claims by the insurance company.

COMPLIANCE OF LIBERALIZED REMITTANCE SCHEME (LRS)
The RBI mandates collection of PAN details for all transactions made under Liberalized Remittance Scheme (LRS)which include any international booking made on the Website or through Sales Channels. The User warrants and confirms that PAN details of the User/traveler will be shared by the User on or before the cut-off date prescribed by SAFFRON VACATIONS either at the time of booking or after the booking is made. In case the traveler is a minor, SAFFRON VACATIONS will require PAN details of the parent/guardian of such minor. The User further confirms that non-compliance of this requirement may result in cancellation of the booking. The User warrants and confirms that the total amount of foreign exchange purchased or remitted during the current financial year, through all sources in India (including the current transaction) falls within the permissible limit prescribed by the RBI. The User further confirms that foreign exchange, if any, purchased by User for the purpose of international travel under the current booking will be utilized for the purpose indicated above. The User authorizes SAFFRON VACATIONS to retrieve User’s/ traveler’s (in case booking on someone’s behalf) PAN details from Users profile, previous bookings or share User/traveller’s data with third party(ies) for collecting or verifying PAN details solely for the purposes mentioned in this Agreement. The User understands SAFFRON VACATIONS does not collect User’s PAN details without consent. If the User wishes to opt of providing the same or wishes to delete it if already provided, the User may do so by accessing the profile information through the Desk . The User authorizes SAFFRON VACATIONS to share User/traveler data with third party(ies) for collecting or verifying PAN details of User/traveler.

OBLIGATION TO OBTAIN VISA
International bookings made through SAFFRON VACATIONS are subject to the requirements of visa including but not limited to transit visa, OK TO BOARD which are to be obtained by the User as per the requirement of their travel bookings and the requirements of the countries the User intends to visit or transit through. SAFFRON VACATIONS is not responsible for any issues, including inability to travel, arising out of such visa requirements and is also not liable to refund any amount to the User for being unable to utilize the booking due to absence or denial of visa, irrespective whether or not the User has availed the services of SAFFRON VACATIONS for the visa process too. Refund, if any, will be as per the applicable terms of booking and cancellation policy.

FORCE MAJEURE
There can be exceptional circumstances where SAFFRON VACATIONS and / or the Service Providers may be unable to honor the confirmed bookings due to various reasons like act of God, labor unrest, insolvency, a pandemic, an epidemic, business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of SAFFRON VACATIONS. If SAFFRON VACATIONS has advance knowledge of any such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to the User or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective service operators. The User agrees that SAFFRON VACATIONS being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance. The User has to contact the Service Provider directly for any further resolutions and refunds. The User agrees that in the event of non-confirmation of booking due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, SAFFRON VACATIONS’s obligation shall be limited refunding the booking amount, if any, received from the customer. Such refund shall completely discharge SAFFRON VACATIONS from all liabilities with respect to that transaction. Additional liabilities, if any, shall be borne by the User. In no event shall SAFFRON VACATIONS and be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or any other Sales Channel.

ADVERTISERS ON SAFFRON VACATIONS, AND LINKED WEBSITES
The Website may contain links to third party websites. SAFFRON VACATIONS does not control such websites and is not responsible for its contents. If a User accesses any third-party website, the same shall be done entirely at the User’s risk and SAFFRON VACATIONS shall assume no liability for the same. SAFFRON VACATIONS is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers. SAFFRON VACATIONS does not endorse any advertisers on its Website, or any linked sites in any manner. The Users are requested to verify the accuracy of all information provided on the third-party web pages. The linked sites are not under the control of SAFFRON VACATIONS and hence SAFFRON VACATIONS is not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites. SAFFRON VACATIONS is providing these links to the Users only as a convenience.

RIGHT TO REFUSE
RIGHT TO REFUSAL BY SAFFRON VACATIONS:
SAFFRON VACATIONS at its sole discretion reserves the right to not accept any booking without assigning any reason thereof. SAFFRON VACATIONS will not provide any service or share confirmed booking details till such time the complete consideration is received from the User. In addition to other remedies and recourse available to SAFFRON VACATIONS under this User Agreement or under applicable law, SAFFRON VACATIONS may limit the User’s activity, warn other users of the User’s actions, immediately suspend or terminate the User’s registration, or refuse to provide the User with access to the Website if:
• The User is in breach of this User Agreement; or
• SAFFRON VACATIONS is unable to verify or authenticate any information provided by the User; or
• SAFFRON VACATIONS believes that the User’s actions may infringe on any third-party rights or breach any applicable law or otherwise result in any liability for the User, other users of SAFFRON VACATIONS, or SAFFRON VACATIONS itself.
Once a User has been suspended or terminated, such User shall not register or attempt to register with SAFFRON VACATIONS with different credentials or use the Website in any manner whatsoever until such User is reinstated by SAFFRON VACATIONS. SAFFRON VACATIONS may at any time in its sole discretion reinstate suspended users. If a User breaches this User Agreement, SAFFRON VACATIONS reserves the right to recover any amounts due to be paid by the User to SAFFRON VACATIONS, and to take appropriate legal action as it deems necessary.
The User shall not write or send any content to SAFFRON VACATIONS which is, or communicate with SAFFRON VACATIONS using language or content which is:
• abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit, or otherwise objectionable.
• contrary to any applicable law.
• violates third parties’ intellectual property rights.
• a spam; or
• in breach of any other part of these terms and conditions of use.
If the User violates any of the aforesaid terms, SAFFRON VACATIONS shall be at liberty to take appropriate legal action against the User.

RIGHT TO REFUSAL BY END SERVICE PROVIDER:
User agrees that that the end service provider may refuse to provide the service(s), agreed to be provided to the User, for any booking made through SAFFRON VACATIONS with/without assigning any reasons or owing to reasons including but not limited to behavioral issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal, the liability that may ensue shall solely vest with the end service provider as it is outside the purview of SAFFRON VACATIONS and the User agrees that any claim, refund or damages against such refusal shall lie solely against the end service provider and not SAFFRON VACATIONS.

RIGHT TO CANCEL
The User expressly undertakes to provide SAFFRON VACATIONS with correct and valid information while making use of the Website under this User Agreement, and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from SAFFRON VACATIONS. In case SAFFRON VACATIONS discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of the travelers is not correct or that any fact has been misrepresented by that User, SAFFRON VACATIONS shall be entitled to appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User. In such an event, SAFFRON VACATIONS shall not be responsible or liable for any loss or damage that may be caused to the User or any other person in the booking, as a consequence of such cancellation of booking or services. If any judicial, quasi-judicial, investigation agency, government authority approaches SAFFRON VACATIONS to cancel any booking, SAFFRON VACATIONS will cancel the same without approaching the concerned User whose booking has been cancelled. The User shall not hold SAFFRON VACATIONS responsible for any loss or damage arising out of measures taken by SAFFRON VACATIONS for safeguarding its own interest and that of its genuine customers. This would also include SAFFRON VACATIONS denying or cancelling any bookings on account of suspected fraud transactions.

FAKE CALLS AND OTHER SIMILAR PHISHING, SPAMMING OR FRAUDULENT ACTIVITIES
SAFFRON VACATIONS’s employees or authorized representatives will never contact a User asking for his/ her credit or debit card number, expiry date, CVV, net banking login, passwords, OTP etc. nor will they ever request for a fund transfer to a personal or an individual bank account. Further, they will also not ask a User to install any third-party applications that enable them to view a User’s mobile or computer screen. Acting on any of these requests may make you a victim of fraud and may potentially lead to loss of your valuable money or information. If you are ever asked for any of the aforesaid information, please report it immediately on info@saffronvacations.com

INDEMNIFICATION
The User agrees to indemnify, defend and hold harmless SAFFRON VACATIONS, its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-performance of any covenant by the User. The User shall be solely liable for any breach of any country specific rules and regulations or general code of conduct and SAFFRON VACATIONS cannot be held responsible for the same.

COVID-19 RELATED TERMS & CONDITIONS:
User agrees that due to recent outbreak of COVID-19 pandemic, which has been declared as a national disaster by the Government of India, there may be instances, where the end service provider either cancels the booking or refuses to provide the services, as agreed with the User, by assigning or not assigning any specific reason for such refusal. Refusal of service may be due to the reasons including but not limited to the User:
• exhibiting any symptoms associated with COVID 19.
• refusing to comply with safety advisories, like wearing protective gear, complying with social distancing norms etc.
• suffering of any ailment making the User vulnerable to the virus
• posing a threat to the health and safety of others
• not fulfilling Coivd-19 vaccination criteria
In such cases SAFFRON VACATIONS will assume no liability for the refusal of service by the end service provider. The User also agrees that refund, if any, for such bookings will be processed by SAFFRON VACATIONS to the User subject to receipt of the same from the end service provider. User further understands that due to the outbreak of COVID-19, the Central Government through its ministries, State Governments and statutory bodies have/may come up with detailed set of guidelines or standard operating procedure (SOP) that a traveler will have to follow in order to undertake the travel. The User agrees to abide with all such guidelines/SOP while undertaking any travel. Failure to abide by such detailed set of guidelines/SOP, may lead to a situation where the service provider or any person authorized by the Central Government, State Government or statutory body may disallow the User to undertake the travel. In such circumstances, SAFFRON VACATIONS will not be held liable for such refusal to travel and refund, if any, shall be strictly as per the terms of the service provider User understands that the Central Government, State Governments and various other bodies, may mandate providing Covid -19 vaccination status and certificate, downloading of Arogya Setu App or submitting a self- declaration form prior to entering a transit point like airport, railway station etc. or at the time of checking-in for a flight, into a hotel etc. Accordingly, the User must ensure downloading of Arogya Setu App on their smartphones or provide any other alternate such as self-declaration when demanded. User undertakes that all bookings are subject to certain minimum medical wellbeing criteria specified by the Govt. / appropriate authority from time to time including submitting Vaccination status and certificate, negative RT-PCR report or any other travel related guideline, especially in case of inbound travel. In this regard the User may be required to furnish a medical proof or health declaration in a applicable format.

MISCLLEANEOUS
SEVERABILITY: If any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this User Agreement shall continue to be in full force and effect.
JURISDICTION: This Agreement is subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Jaipur.
AMENDMENT TO THE USER AGREEMENT: SAFFRON VACATIONS reserves the right to change the User Agreement from time to time. The User is responsible for regularly reviewing the User Agreement.
CONFIDENTIALITY: Any information which is specifically mentioned by SAFFRON VACATIONS as confidential shall be maintained confidentially by the User and shall not be disclosed unless as required by law or to serve the purpose of this User Agreement and the obligations of both the parties herein.
FEEDBACK FROM CUSTOMER: SAFFRON VACATIONS would like to know the feedback of the Users for improving its services. The User hereby authorizes SAFFRON VACATIONS to contact the User for their feedback on various services offered by SAFFRON VACATIONS. Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time. In case the User chooses not to be contacted, such User shall write to SAFFRON VACATIONS for specific exclusion at info@saffronvacations.com.
PRIVACY POLICY: User shall also refer to SAFFRON VACATIONS’s Privacy Policy available on SAFFRON VACATIONS’s website which governs use of the Websites. By using the Website, User agrees to the terms of the Privacy Policy and accordingly consents to the use of the User’s personal information by SAFFRON VACATIONS and its affiliates in accordance with the terms of the Privacy Policy.
GRIEVANCE REDRESSAL: SAFFRON VACATIONS strongly believes in resolving the issues raised by the User(s). In the event if user feels that it’s concern has not been resolved to it’s satisfaction, User may contact our grievance officer, who shall endeavour to redress the concern within 30 working days from the date of escalation. To reach the grievance officer please use this link to submit the details. User(s) are advised to escalate to the grievance officer only when they have already raised their complaint which has not been resolved to their satisfaction, or their concern has not been resolved within 30 working days from the date of ticket generation. User(s) will be required to share their booking reference number and the ticket ID generated for their complaint, for any escalations to the Grievance Officer through this link.
Working hours: Mon to Fri (9:00 to 18:00)

TERMS OF SERVICE
FLIGHT TICKETS
TERMS OF THE AIRLINES
The airline tickets available through the Website are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies. SAFFRON VACATIONS merely acts as a facilitator to enable the User to book a flight ticket. The contract of service for utilization of the flight is always between the User and the concerned airline. Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to SAFFRON VACATIONS. As a facilitator SAFFRON VACATIONS has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may incur due to such change or cancellation of a flight. Different tickets on the same airline may carry different restrictions or include different services and price. The baggage allowance on given fare is as per the terms decided by the airline, and SAFFRON VACATIONS has no role to play in the same. Some of the fares shown in the booking flow are “hand baggage fares” which do not entitle the User for free check in baggage and therefore the User will be required to pay separately for check in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User is advised to contact the airlines for detailed costs.
CODE SHARE
Some airlines enter into “code share” agreements with other Airlines. This means that on certain routes, the airline carrier selling or marketing the flight ticker does not fly its own aircraft to that destination. Instead, it contracts or partners with another airline to fly to that destination. The partner airline is listed as “operated by” in the booking flow. If your flight is a code share, it will be disclosed to you in the booking process and prior to payment. SAFFRON VACATIONS will disclose any such code-share arrangements to the User, only when the ticketing airline discloses it to SAFFRON VACATIONS in the first place.
PRICING
The total price displayed on the Website on the payment page usually includes base fare, applicable government taxes and convenience fee. Users are required to pay the entire amount prior to the confirmation of their booking(s). In the event the User does not pay the entire amount, SAFFRON VACATIONS reserves its right to cancel the booking. User agrees to pay all statutory taxes, surcharges and fees, as applicable on the date of travel. To avail infant fares, the age of the child must be under 24 months throughout the entire itinerary. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, User will be required to make a separate booking using a child fare. Any infants or children must be accompanied by an adult as per the terms of the airlines.
TRAVEL DOCUMENTS
It shall be the sole responsibility of the User to ensure they are in possession of valid travel documents such as identity proof, passport, visa (including transit visa) etc. to undertake the travel. User agrees that in case of inability to travel for not carrying valid travel documents, SAFFRON VACATIONS shall in no way be held liable.
User understands that the information (if any) provided by SAFFRON VACATIONS regarding the travel documents is only advisory in nature and can’t be considered conclusive. The User shall ensure checking the requirements of travel with the respective airlines of the respective jurisdictions the User may transit through or choose to visit.
CHECK-IN TERMS
User should check with the airlines directly regarding the check-in timings. Usually, check-in begins 2 hours before departure for domestic flights, and 3 hours before departure for international flights. User should carry valid identification proofs, passport, age proofs as may be required to prove the identity, nationality and age of the passengers travelling on a ticket, including infants.
USE OF FLIGHT SEGMENTS
In the event User does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically cancelled by the airline. In such a scenario SAFFRON VACATIONS has no control in the said process nor will be obligated to provide alternate bookings to the User. The cancellation penalty in such an event shall be as per the applicable airline rules.
CHANGES TO EXISTING BOOKING
Any changes that are made to any existing booking shall be subject to certain charges levied by the respective airline, apart from the service fee charged by SAFFRON VACATIONS. The User shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking. However, depending on the airline’s policy and fare class, charges for changes or modifications to existing bookings may vary.
REFUND
Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to SAFFRON VACATIONS receiving the same from the airlines. However, the convenience fee paid to SAFFRON VACATIONS paid at the time of booking is a non-refundable fee. All cancellations made directly with the airline need to be intimated to SAFFRON VACATIONS, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the SAFFRON VACATIONS service fee which is independent of the convenience fee as mentioned above. The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, SAFFRON VACATIONS will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, SAFFRON VACATIONS will credit the money to the same debit card. In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.

CHARTER
TERMS OF THE CHARTER COMPANY
Charter facility means and include booking or hiring of an entire jet/aircraft/helicopter as available with the Charter Company. The Charter facility booked through the Website is subject to the terms & conditions of the concerned Charter Company, including but not limited to cancellation and refund policies. The same will be communicated to the User at the time of booking and also through the booking confirmation voucher. The User acknowledges that SAFFRON VACATIONS merely acts as a facilitator to enable the User to book a Charter. The contract of service is always between the User and the concerned Charter Company. The booking will be governed by terms decided by the Charter Company and the Charter Company reserves the right to cancel or reschedule the charter booked on account of events like bad weather conditions, lockdown, operational requirements or if there is any unforeseen technical/mechanical problem. An alternate charter is subject to availability and is the sole prerogative of the Charter Company of which SAFFRON VACATIONS has no control. Any difference in the fare will be payable basis the fare existing at time of rescheduling the charter flight.
FACILITIES ON BOARD
Carry –on luggage /Baggage allowance, boarding & lodging facilities, number of passenger , food etc. are as per the terms of the charter Company and SAFFRON VACATIONS has no role to play in the same. SAFFRON VACATIONS may facilitate the communication on the requests of the User to the Charter Company, however, fulfilment of those requests are entirely the prerogative of the Charter Company.
CHANGE IN THE EXISTING BOOKINGS
Any changes to an existing booking will be subject to the charges levied by the Charter Company. The User shall be obligated to pay applicable charges in the event of any alternation or modification to existing booking.
TRAVEL DOCUMENT
User understands that the Charter Company requires passenger names, nationality, passport number, date of issue and date of expiry, medical reports etc. well in advance to obtain necessary security clearances and to undertake the travel .User also understands that inability to travel on account of not carrying valid travel documents or refusal to board shall be solely attributable to the User and SAFFRON VACATIONS shall in no way be held liable for the same.
REFUND
Refunds will be processed as per the Charter fare rules and cancellation policy. Such refunds shall be subject to SAFFRON VACATIONS receiving the same from the Charter Company. However, the convenience fee paid to SAFFRON VACATIONS paid at the time of booking is a non-refundable fee. The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, SAFFRON VACATIONS will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, SAFFRON VACATIONS will credit the money to the same debit card.

HOTELS
ROLE OF SAFFRON VACATIONS AND LIMITATION OF LIABILITY OF SAFFRON VACATIONS
SAFFRON VACATIONS acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, homestays, bed and breakfast stays, farmhouses and any other alternate accommodations. All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to SAFFRON VACATIONS. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly and shall be resolved between the User and hotel. SAFFRON VACATIONS will have no responsibility in that process of resolution and shall not take any liability for such discrepancies.
INFORMATION FROM THE HOTEL AND THE TERMS OF THE HOTEL
The hotel booking voucher which SAFFRON VACATIONS issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can SAFFRON VACATIONS be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service-related issues at the hotel. The liability of SAFFRON VACATIONS in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of SAFFRON VACATIONS (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service-related issues should be directly resolved by the User with the hotel. Hotels reserves the sole right of admission and SAFFRON VACATIONS has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. SAFFRON VACATIONS will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of SAFFRON VACATIONS. No refund would be applicable in case the hotel denies check-in under such circumstances.
RESPONSIBILITIES OF THE USER
The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. SAFFRON VACATIONS would not, in any way, intervene in the same. The primary guest must be at least 18 years old to be able to check into the hotel. The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in. Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.
ADDITIONAL CHARGES BY THE HOTEL
The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel. Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year’s Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. SAFFRON VACATIONS will have no control over waiving the same.
PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS
Booking of a hotel can either be “Prepaid”, or “Pay at hotel” as per the options made available by a hotel on the Website of SAFFRON VACATIONS. In “Prepaid” model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by SAFFRON VACATIONS. At the hotel’s or SAFFRON VACATIONS’s sole discretion on case to case basis, the User may also be provided with an option to make a part payment to SAFFRON VACATIONS at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide SAFFRON VACATIONS with correct credit or debit card details. SAFFRON VACATIONS may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect. For security purposes, the User must provide SAFFRON VACATIONS with correct credit or debit card details. SAFFRON VACATIONS may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect. Payment can be made either in INR or any other foreign exchange/currency as specified at the time of booking. Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.
Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by SAFFRON VACATIONS and solely at the behest of the Hotel. In “Pay at hotel” model, the concerned hotel will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel. For security purposes, the User must provide SAFFRON VACATIONS with correct credit or debit card details. SAFFRON VACATIONS may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

BUS
ROLE OF SAFFRON VACATIONS
SAFFRON VACATIONS only provides a technology platform that connects intending travelers with bus operators. It doesn’t operate any bus or offer the service of transportation to the User. SAFFRON VACATIONS also don’t act as an agent of any bus operator in the process of providing the above-mentioned technology platform services. The bus ticket booking voucher which SAFFRON VACATIONS issues to a User is solely based on the information provided or updated by the bus operator regarding the seat availability. The amenities, services, routes, fares, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operator and SAFFRON VACATIONS has no control over such information provided by the bus operator.

LIMITATION OF LIABILITY OF SAFFRON VACATIONS
In its role as a technology platform to facilitate transactions between the bus operators and the Users, SAFFRON VACATIONS shall not be responsible for the operations of the bus operator including, but not limited to the following:
• Timely departure or arrival of the bus.
• The conduct of bus operator’s employees, representatives or agents.
• The condition of the bus, seats etc. not being up to the customer’s expectation or as per the description provided by the bus operator.
• Cancellation of the trip due to any reasons.
• Loss or damage of the baggage of the customer.
• The bus operator changing a customer’s seat for any reason whatsoever.
• Bus operator informing a wrong boarding point for the issuance of the booking confirmation voucher or changing such boarding point eventually with or without any notification to SAFFRON VACATIONS or the User.
• Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus.
RESPONSIBILITIES OF THE USERS
Users are advised to call the bus operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel in that trip. At the time of boarding the bus, Users shall furnish a copy of the ticket, and any valid identity proof like Aadhar card, passport, PAN card or voter identification card or any other identity proof issued by a government authority. Users are required to reach the boarding place at least 30 minutes before the scheduled departure time. All tickets issued shall be non-transferable. User needs to compulsorily obtain a bus ticket at the regular fare in case a child above the age of 5 years is accompanied by them, unless otherwise a particular bus operator specifies otherwise in their terms and conditions.
CANCELLATION OF TICKET
Cancellation of tickets can be done either through the User’s login in the SAFFRON VACATIONS’s website or mobile application, or by calling on the customer care number. Any cancellation is subject to such cancellation charges as mentioned on the ticket.

CABS
DEFINITIONS
“Cab” as may be used in this document includes all categories of transport vehicles like sedans, hatchbacks, sport utility vehicles, multi utility vehicles, and any other vehicle meant for transporting passengers. “Cab Operator” means all the cab operators providing their vehicles along with their drivers.
TYPES OF CAB BOOKINGS FACILITATED BY SAFFRON VACATIONS
SAFFRON VACATIONS provides following types of options to its User(s):
• Outstation Cab: This enables User(s) to book vehicles operated by cab operators having All India Tourist Permit (AITP) vehicles and operating between two separate cities. On the basis of the demand/requirement of the User, SAFFRON VACATIONS as a facilitator connects the User with the concerned cab operator.
• Car Rental (intracity and intercity): This enables User to book vehicles operated by cab operators having AITP license on hire/rental basis. This service shall be provided for both intercity and intracity on exclusive basis by booking the entire Vehicle of the cab/taxi operators.
• Airport Drop: This shall exclusively cater to the needs of User intending to travel from and to the Airport. The service provided is intracity in nature and shall not facilitate the User to book intercity Airport drops.
ROLE OF SAFFRON VACATIONS AND LIMITATION OF LIABILITY
SAFFRON VACATIONS does not operate cab services on its own. In order to provide a comprehensive choice of cab services, cab types and prices to User, it has tied up with many Cab Operators. SAFFRON VACATIONS acts only acts a facilitator between the Cab Operator and User. The transaction is always between the Cab Operator and the User. It is the sole responsibility of the Cab Operator to ensure it has all the requisite licenses, approvals, insurance and permits from appropriate authorities required to undertake the travel booked. SAFFRON VACATIONS gives no warranty or assurance in regard to requisite licenses, approvals, insurance and permits which the Cab Operator is supposed to obtain from appropriate authorities. SAFFRON VACATIONS shall not be responsible in any manner whatsoever for any claims with respect to the trip including without limitation, claims pertaining to timeliness, safety, continuity, uninterrupted travel, quality, conditions of vehicle or driving skill, the Cab not departing or reaching on time, behavior of the cab driver, interiors of the Cab, cancellation of the trip by the Cab Operator due to any reason whatsoever, the baggage of the User getting lost, stolen or damaged, the Cab Operator providing a different type of Cab to the User, the User waiting at the wrong boarding point, the User being dropped to nearest location by the driver of the Cab due to any unavoidable circumstances, or any act or omission of Cab Operator causing accident, loss of life to the User. SAFFRON VACATIONS will not be liable to User or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of the information derived by User through usage of Website, in so far as such information is provided by the Cab Operator. In case of break down or accident of Cab where Cab Operator has been unable to make alternative arrangement, SAFFRON VACATIONS shall provide proportionate refund to User for uncovered distance. Any claims, liabilities or legal costs arising out of such event shall be borne by the Cab Operator.
PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS
Booking of a Cab can either be “Prepaid”, or “Part Payment” as per the options made available by the Cab operator on the Website of SAFFRON VACATIONS.
In “Prepaid” model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the base fare, applicable taxes, and any additional booking fee, service or convenience fee charged by SAFFRON VACATIONS. In “Part Payment” model, the User is required to pay a specific percentage of the total booking amount at the time of making the booking and balance payment shall be made directly to the driver at the time of check-in. Any booking is subject to applicable cancellation policy set out on the booking page or as communicated to the User(s). In case of Car Rental and Outstation Cab bookings, the booking amount paid does not include toll charges, interstate taxes, passenger taxes or any other applicable levies and the same shall be borne by the User. Expenses like toll charges, permit charges, parking charges, entry fees, Service Tax & any other Government Tax as per Government guidelines are to be borne by the User and paid directly to the driver. The estimate cost provided at the time of booking is not to be construed as the final pricing for your trip unless specifically indicated. The final amount for your trip will be calculated based on actual usage (number of Kilometers and hours). Distance and time are calculated from garage to garage and not from the pick-up of the User for both within city and outside city trips. The travel allowance wherever applicable has to be paid directly to the driver.
RESPONSIBILITIES OF THE USERS
The User must carry a valid photo-id proof during the trip and present the same to the Cab Operator or driver of the Cab before boarding the Cab. In the event of a mismatch in the identity of the User or traveler, the Cab Operator or the driver of the Cab may, at their discretion, deny boarding to such User. Cab Operator is obligated to commence the trip as soon as the User boards the Cab. User shall report to SAFFRON VACATIONS in case the driver denies commencing the trip for any reason whatsoever. User shall board the Cab on or within such time as informed at the time of booking or provided in the booking voucher. In case the User fails to board the cab within the given timeline, Cab Operator will have the liberty to cancel the booking without informing the User. User will not have any right, title or interest in the Cab provided for the given trip. Once a Trip is booked by User, changes in departure time, boarding or dropping points are not permitted. Any failure by User to board the Vehicle within the given timelines at the boarding point or trip commencement point, shall result in forfeiture of the total booking amount paid by the User without any refund rights. User shall take breaks at specified places only. User shall avoid taking additional breaks except in case of emergency. User shall be responsible and liable for their own safety and security of luggage. SAFFRON VACATIONS shall not be responsible for any loss to User or their luggage in any event.
In the event of any dissatisfaction with any of the services provided by Cab Operator or SAFFRON VACATIONS, the matter must be reported directly to Cab Operator or SAFFRON VACATIONS, in order that appropriate action may be taken to remedy the problem. The booking made by the User should be strictly for tourism purposes only. The trip should be undertaken in the User’s personal capacity and shall not be used for profit making in any commercial context.
DO’s AND DON’Ts FOR THE USER
THE USER SHALL:
• Arrive on time at the appointed pick-up point as mutually agreed with Cab Operator.
• Maintain and ensure good and humble conduct with Cab Operator during the trip and on failure to do so, Cab Operator may require such User to disembark the Cab.
• Prior to commencement of trip, check and agree with Cab Operator on dimension/weight of the luggage that can be accommodated in the boot space of the Cab.
• Check the starting time and the reading on the odometer at the start of the trip. Disputes regarding the same will not be acceptable after completion of journey.
THE USER SHALL NOT:
• ask Cab Operator to violate any traffic rules, or the city police or government rules or other applicable laws for any reason whatsoever.
• coerce Cab Operator to overload the boot space of the Vehicle with the User’s luggage.
• use services offered under this head for any purpose which is unlawful or illegal under the applicable laws.
• insist on disembarking at any place expect the point of drop as provided by the User at the time of booking.
• board the Cab if he/ she is intoxicated or under influence of any drug or similar abusive substances.

ACTIVITIES AND OTHER SERVICES
DEFINITIONS
‘Activity’ includes day tours & sightseeing, spa & wellness, adventure sports, cruise, theme/ amusement parks, buffets & dining or any other service/product booked on the Website. The provider of the Activity will be referred as ‘Activity Provider’, who shall be solely responsible for provision of the products/ services booked by the User.
ROLE OF SAFFRON VACATIONS AND LIMITATION OF LIABILITY
SAFFRON VACATIONS’s role is limited to facilitating the procurement of an Activity service by the User from the Activity Provider. The transaction or the service fulfilment relation is always between the User and the Activity Provider. SAFFRON VACATIONS shall not provide pick up and drop facility for any Activity unless otherwise explicitly mentioned in the confirmation of the reservation.
SAFFRON VACATIONS shall not be liable or responsible for:
• Any damage or loss, injury, accident, death, breakdown, irregularity, delay/change in schedule, cancellation without cause, inaccurate information, deficiency of service/product, or cancellation due to conditions not under the control of Activity Provider.
• The health, safety and well-being of the User in the course of availing the Activity or thereafter.
• Any incidental or ancillary services which is directly purchased by the User from the Activity Provider.
• Any incorrect information provided by the Activity Provider.
The maximum liability of SAFFRON VACATIONS will be limited to refund of booking amount which was received by SAFFRON VACATIONS for reservation of the Activity.
RESPONSIBILITIES OF THE USERS
The User agrees to comply with the terms and conditions of Activity Provider in addition to SAFFRON VACATIONS’s User Agreement and Terms of Service. The User will be required to present the booking / confirmation voucher issued by SAFFRON VACATIONS in order to avail the Activity. The User shall further be in possession of valid documents viz. identity proof, address proof, passport in case of Activity booked outside India or any other document as specified by the Activity Provider in order to utilize the Activity booked.The User may be required to sign a waiver/consent form, safety procedure form, medical declaration or other document before availing the Activity where mandated by the Activity Provider.The User shall reach out to Activity Provider directly for any concerns subsequent to the confirmation of reservation.The User should ensure that he qualifies all the eligibility criteria for availing the Activity including but not limited to age limit, weight limit, medical conditions etc. User understands that in case he is found unfit or illegible for the Activity, Activity provider may or may not allow the User to avail the said Activity.
PAYMENTS FOR BOOKINGS, AND CANCELLATIONS
Reservations will be subject to cancellation and refund policies of the Activity Provider which may vary from time to time. SAFFRON VACATIONS may charge applicable taxes or service charge, convenience fees etc. wherever applicable.
SPECIAL OFFERS AND COUPONS
The following terms will additionally apply to any coupon provided by SAFFRON VACATIONS:
• SAFFRON VACATIONS responsibility is limited to sharing the coupon with the User subject to receipt of payment from the User.
• The redemption of coupon is User’s responsibility and providing the service will be the Activity Provider’s responsibility.
• The expiry date of the coupon shall be mentioned on the coupon and the User will not be able the use the coupon subsequent to the date of expiry.
• The coupon is not redeemable for cash.
• The coupon once purchased cannot be refunded or cancelled.

VISA SERVICES
ROLE OF SAFFRON VACATIONS AND LIMITATION OF LIABILITY
SAFFRON VACATIONS solely acts as a facilitator for visa processing and is not responsible for grant or rejection of User(s) visa in any manner whatsoever. Issuance of visa is a sole decision of concerned Embassy. Services offered by SAFFRON VACATIONS should not be considered or construed as Visa advisory or consultancy in any manner as it acts on the instruction of the User. User understands that he is solely liable to understand the requirement of Visa to undertake his travel booked for the desired destination country/Countries and then instruct SAFFRON VACATIONS accordingly to initiate the Visa application process. SAFFRON VACATIONS role is limited to informing the User about the documentary requirements for applying for a visa of a specific country or jurisdiction.SAFFRON VACATIONS may also inform the average time taken for the processing of a visa application by the respective embassy or high commission. However, it is User’s responsibility to secure Visa prior to the date of departure.Each country has varying requirements for passport and visa. For instance, certain nations require a minimum number of blank pages in succession or certain minimum balance period of validity of the passport. These requirements are established by those respective countries and are subject to change without notice.The approval or rejection of visa is at the sole discretion of the respective embassy or the high commission to which the visa application is submitted. SAFFRON VACATIONS has no role in either assessing or processing the visa application. Such approval or rejection depends on a lot of factors, such as the information provided by User, current or previous nationality, place of application of visa, residence, gender, age, profession, recent travel and religion. On the User’s behalf, the concerned consulate, embassy or high commission, may call the User for a face-to-face interview, at its sole discretion. SAFFRON VACATIONS shall have no role to play in this process. SAFFRON VACATIONS may also appoint third party vendors for the visa application process for different countries. Such third-party vendors will be responsible for applying for the visa of customers for the respective countries they have been appointed for SAFFRON VACATIONS shall not be held liable if the passport is lost in transit or misplaced by the logistics service provider or third party. SAFFRON VACATIONS shall not be held liable for the acts and omissions of any consulate, embassy, authorities in delaying or not issuing the visa for any reason whatsoever. SAFFRON VACATIONS also cannot be held liable for any incidental cost/expenses in connection thereto incurred by the User. In certain instances, even when a visa is issued, the User may be denied entry as it is the local immigration authorities which have a final say on entry decision. In addition to Visa certain countries may require additional conditions to be fulfilled. For example an “OK TO BOARD” approval may be required for User(s) travelling to Dubai. User understands that it is the complete discretion of the concerned Airline/ department to grant or reject “ok to board” and SAFFRON VACATIONS has no role to play in this regard. SAFFRON VACATIONS merely acts as a facilitator between the User and the concerned department/ Airlines for application of OK TO BOARD. User(s) are required to provide valid communication details (mobile number/ email id) at the time of applying for the Visa / OK TO BOARD services, as these will be the only point of contact for timely update on the status of User Visa / OK TO BOARD application by SAFFRON VACATIONS.

OUTBOUND AND DOMESTIC TOURS
DEFINITIONS
“Independent Contractors” means hotelier or hotel owner, owner of any airlines or shipping company or railway ferryboat owner, coach owner, or any other person or organization which has been selected to render services to the User.
“Outbound Tour” means a tour operated by SAFFRON VACATIONS outside of India and includes, but is not limited to, brochure tours, special tours, packages, cruise, sightseeing, carnival, cosmos, star cruise etc.
“Tour Cost” means total booking cost of all the services booked by the User for his outbound tour.
“Booking Fees” means a non-refundable fee or token money deposited at the time of booking by the User.
“Brochure” means catalogue, leaflet, e-mail or any other document containing the details about the itinerary and activities on an outbound tour.
“Infant” means a person below the age of 2 years and child means a person above the age of 2 years and below the age of 12 years.

ROLE OF SAFFRON VACATIONS AND LIMITATION OF LIABILITY
SAFFRON VACATIONS do not control or operate any airline, shipping company, coach, hotel, transport vehicles, restaurant, kitchen caravan or any other facility or service mentioned in the Brochure. SAFFRON VACATIONS shall not be responsible for any delay, improper service, standard of service provided by any service provider or any Independent Contractor, or for any injury, death, loss or damage which is caused by the act or default of any hotel, airlines, shipping companies, cruise, coach owners, tour operators who are SAFFRON VACATIONS’s independent contractors. SAFFRON VACATIONS shall not be responsible for any act or actions of co-travelers, co-passengers which may result in injury, damage to the life or limb or property of the User, or which may lead to interference in enjoying or availing the services provided on the outbound tour.
SAFFRON VACATIONS being merely a facilitator, shall not be liable for the following:
• Personal injury, sickness, accident, death, loss, delay, discomfort, increased expenses, incidental, consequential loss and/or damage or any kind of theft howsoever caused to the User or any person travelling with them.
• Any act, omission, default of any travel agent or third party or any other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the User or for any person traveling with him /her.
• The temporary or permanent loss of, or damage to, baggage or personal belongings howsoever caused including willful negligence on the part of any person.
• Any delay made in delivery of the service by the concerned service providers.
• Failure on the part of airline to accommodate passengers despite having confirmed tickets for any reason whatsoever including overbooking, change of route etc. or failure on part of hotel to allow check-in despite confirmed booking for whatever reason.
• Any claims of any dispute with the tour manager.
• Any claim arising due to delay at the airport and if the User has to wait at the airport or at the hotel for check-in due to any technical snag or any other reason not attributable to SAFFRON VACATIONS, SAFFRON VACATIONS shall not be liable for making any arrangements, including but not limited to food or any hotel arrangement in case of such delays.
• Any damages caused to the User due to reasons beyond the control of SAFFRON VACATIONS.
In no event shall the entire liability of SAFFRON VACATIONS for any claims directly and indirectly arising out of the tour exceed the total booking amount paid by the User.There can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If SAFFRON VACATIONS is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its User or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The User agrees that SAFFRON VACATIONS being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds. The maximum liability of SAFFRON VACATIONS in such events will be to refund the booking amount subject to receipt from the service providers.

BROCHURE
All information given in the Brochure is based on the information available at the time of publication. SAFFRON VACATIONS reserves the right to change any information contained in the Brochure before or after booking the outbound tour due to any event(s) beyond the control of SAFFRON VACATIONS.In case SAFFRON VACATIONS becomes aware of any change before the departure for an Outbound Tour, SAFFRON VACATIONS will take all reasonable steps to notify the User before the departure for that Outbound Tour. In the event of SAFFRON VACATIONS becoming aware of the changes post the departure for the Outbound Tour, the SAFFRON VACATIONS tour manager or local representative will inform the User about the change.The prices quoted in the brochure will be calculated at the rate prevailing at the time of printing of the brochure. SAFFRON VACATIONS reserves the right to amend the prices published in the brochure in case of currency fluctuations, changes in the various gross rates of exchange, and/ or fuel costs, special/ high season charge levied by the suppliers, hike in the airline/ rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the departure by the User. Apart from the instant Terms of Service and the User Agreement, some specific terms and conditions are mentioned against the respective Outbound Tour in the Website as well as email communication and confirmed booking vouchers. Those terms and conditions also form part of the SAFFRON VACATIONS User Agreement & Terms Of Service and are to be read in consonance with each other. No claim of the User against any change in the Brochure regarding the Outbound Tour shall be entertained if such changes are due to reasons beyond the control of SAFFRON VACATIONS.

MEALS AND SPECIAL REQUESTS
The menus are pre-set for meals on the Outbound Tour. The nature of meals is clearly indicated in the Brochure. SAFFRON VACATIONS would not entertain a request for a special meal nor guarantees a special diet to the User except to the extent mentioned in the brochure.SAFFRON VACATIONS reserves the right to change the menu if circumstances necessitate such a change. In the event that the User is not able to avail the meals in the menu for any reason, no claim can be made for the unutilized meal against SAFFRON VACATIONS. User acknowledges that hotels worldwide serve breakfast at different (local) time or time as specified in the confirmed booking voucher. User understands that Hotels do not pack, or room deliver breakfast. The meal has to be consumed when served. If the User misses’ breakfast due to any reason, no claim for the same shall be entertained. SAFFRON VACATIONS may, in its sole discretion, entertain the requests for special meals, room allocations subject to such requests being honored by respective service providers. SAFFRON VACATIONS would take all the necessary steps to ensure that these special requests are honored. However, in the event that such special requests are not honored, SAFFRON VACATIONS would not be liable for any claim in this regard by the User. Extra cost, if any, for special meals or any such special requests have to be borne by the User. User shall bear the additional charges of any special meal if purchased by him/ her and shall not be entitled to recover the same from SAFFRON VACATIONS. If the User fails to avail the meal due to the fault of SAFFRON VACATIONS, then SAFFRON VACATIONS’s liability is limited to proportionate amount that the User had paid SAFFRON VACATIONS for the meal while booking the outbound tour.

HOTELS IN THE OUTBOUND TOUR
SAFFRON VACATIONS takes all reasonable steps at the time of selecting the hotels that form a part of the Outbound Tour. The selection is based on an internal assessment of the respective hotels and such hotels selected are usually the best in the respective categories. SAFFRON VACATIONS endeavors to provide details of the hotel to the User in advance vide proposed itinerary. However, SAFFRON VACATIONS reserves the right to change hotels before booking, subject to availability or any other reason beyond its control. Once the User opts for a certain category or star rating of a hotel, later no claim or dispute with regard to the star category or type of the hotel shall be entertained by SAFFRON VACATIONS. SAFFRON VACATIONS would not be held liable or to make good any inconvenience or discomfort caused to the User due to but not limited to the insufficient services provided at the hotel. SAFFRON VACATIONS acts as a facilitator between the User and the hotel and would under no circumstances be held responsible for inadequate services provided by the hotel. The User would be liable to make good any damage(s) caused by any act of him/her or their accompanying guests to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. SAFFRON VACATIONS would not, in any way, intervene in the same. 9No request for the change of hotel shall be entertained after the booking is confirmed. If User upgrades the hotel or changes the hotel on his own, he/she agrees to bear the charges incurred for change in the hotel and shall not be entitled to claim it from SAFFRON VACATIONS. User shall be responsible for his/ her baggage and valuables. SAFFRON VACATIONS shall not be liable for any loss of baggage or theft of User’s articles during their stay in the hotels or any time during the tour.

ITINERARY
SAFFRON VACATIONS will provide a proposed itinerary to the User before the booking. Such proposed itinerary shall be subject to changes. The confirmed booking details and hotel vouchers sent to the User before departure and after payment of entire booking amount shall be final. The Outbound Tour price is subject to increase without any prior notice if this rate substantially changes prior to departure, then the User would be required to pay such incremental tour cost before the departure.
The days and nights of the itinerary are decided as per the availability of hotels and airlines. No claims regarding full utilization of last day or inclusion in the tour shall be valid. SAFFRON VACATIONS takes all reasonable steps at the time of finalizing the itinerary for the User to ensure that the itinerary is as per the convenience and comfort of the User. However, in the event of a change in the itinerary, SAFFRON VACATIONS would inform the User accordingly before the departure of the User on the Outbound Tour. Further, in the event of any change beyond the control of SAFFRON VACATIONS in the itinerary of the User post departure for outbound tour, SAFFRON VACATIONS shall inform the User accordingly as and when such a change occurs. SAFFRON VACATIONS shall not be held responsible in any manner whatsoever for any loss that a User might suffer consequent to such a change. SAFFRON VACATIONS reserves the right to claim any additional expenses on account of delays or changes in the itinerary, caused by any reason whatsoever. SAFFRON VACATIONS reserves the right to amend, alter, vary or withdraw any particular departure, excursion or substitute a hotel of similar category, or any other aspect of the itinerary, if deemed advisable or necessary. In the event that the User misses out on any activity on the outbound tour due to delay on his part, SAFFRON VACATIONS would not be held liable to refund the money paid for the same. SAFFRON VACATIONS will not entertain any change in the itinerary at the request of the User after booking, as such change might disarray the entire tour. However, SAFFRON VACATIONS may, in its sole discretion and subject to availability, provide changes in the itinerary made at the request of the User. User agrees to pay additional cost incurred due to such change/cancellation.

COACH AND SITTING
On the Outbound Tours, coaches are used for transfer purposes including local sightseeing. There are no seat numbers allocated and the Users shall follow instructions of the Tour Manager in this regard. In case the User is carrying any valuable personal belongings, it is advisable not to leave them behind at the time of disembarking or leaving the coach. SAFFRON VACATIONS will not be held responsible or liable in case of loss of such items from the coach. All baggage and personal effects are at all times and in all circumstances the responsibility of the User. Any damage caused to the coach during travel as a consequence of the actions of the User shall be payable by the User and SAFFRON VACATIONS would in no manner whatsoever be liable for the same. The drivers of the coaches are bound by specific rules like maximum driving hours within a day/ during a week, rest period per day/ week etc. Users will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel. In the event that any of the sightseeing schedules is missed due to delays caused by the User, the cost of same will not be refunded to the User under any circumstances. In the event of breakdown of any coach or any vehicle arranged for transportation, SAFFRON VACATIONS will provide an alternative within reasonable time. SAFFRON VACATIONS shall not be liable for any delays occurred due to such breakdown or traffic jam or for any reasons causing delay in the provision of alternative coach or vehicle.

TIPPING
Tipping is customary (unless otherwise stated in the brochure) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc.). This is however solely at the discretion of the User. Tipping in Europe is something that is expected of anyone providing you a service, for example, local guides, waiters, tour manager, porter etc. However, it is mandatory to tip the coach driver a nominal amount of 2 Euros for Europe and UK and 2 Dollars for USA per person per day for the duration of the tour.

CURRENCY AND TRAVELLERS’ CHEQUES
It is recommended that the User carries money partly in local currency (i.e. in the currency of the country where he/she is traveling), partly in traveler’s cheques or travel currency card. Traveler’s cheque is a safe way to carry money as they are easily cashable for a small service fee charged by the bank and can be replaced if they are stolen or lost, provided you have the traveler’s cheque numbers and the counterfoil. Alternatively, the User can carry a travel currency card, which is by far the safest way to carry foreign currency and provides 24*7 access to cash at relevant ATMs.

ACCOMMODATION FOR CHILD BELOW 12 YEAR OF AGE
If a child below 12 years of age is booked on the outbound tour without paying for a separate bed, then no separate bed will be provided in the hotel.

BOOKINGS THROUGH THIRD PARTY/ TRAVEL AGENTS
In case where a travel agent through whom the Users have booked the Outbound Tour, signs the booking form for and on behalf of the User, it shall be deemed and construed that the Users have duly authorized the said travel agent to sign on their behalf. The signing of the booking form by the travel agent would be binding on the User. If the User books with a travel agent, the contract is with the User’s travel agent and SAFFRON VACATIONS is a supplier to the User’s travel agent.
Correct information of the contact details of the User shall be provided at the time of booking. SAFFRON VACATIONS takes no responsibility for any claims arising out of non-receipt of information if the specified contact number is not reachable or does not belong to the User. SAFFRON VACATIONS takes no liability for any promises made to the User by any other travel agent authorized by the User to make bookings. All products and services are provided as per SAFFRON VACATIONS Broachers, or any other document provided to the User at the time of booking the tour. In case of bookings through other travel agents, refunds (if any) will be made to the travel agent authorized by the User to make bookings.

FORFEITURE OF DEPOSITS
SAFFRON VACATIONS may require the User to pay non-refundable interest-free booking fee at the time of booking the tour. In the event that the User cancels the booking or fails to adhere to the tour payment schedule as informed in the documentation check list or in the event that the visa of the destination country is not granted or the User is unable to travel on the tour booked due to any personal reason, including medical ground or sickness, cancellation charges will apply as communicated to the User by SAFFRON VACATIONS. User acknowledges that booking of air tickets, hotels for a tour is done parallel to visa processing to ensure the availability as per the proposed itinerary. In the event of any denial or rejection of visa, SAFFRON VACATIONS shall be entitled to recover any cost incurred in making such bookings by way of deducting cancellation charges as specified hereinabove. User acknowledges that such charges are just and fair and are deducted towards expenses that SAFFRON VACATIONS incurs towards making bookings at the request of the User and consequent cancellation or non-travel by the User.

CANCELLATION DUE TO VISA REJECTION
All the Users traveling on an outbound tour must be in possession of a valid visa (including transit Visa) to enter all the countries in which the Users intends to visit or pass through as a part of the outbound tour. User(s) whose visas are not granted by the concerned consulates, must intimate SAFFRON VACATIONS immediately about such rejection. SAFFRON VACATIONS will deduct applicable cancellation charges in addition to any additional visa expenses incurred and refund balance amount if any. In case of rejection, if User wishes to reapply/appeal against rejection of the visa, SAFFRON VACATIONS shall do the same strictly pursuant to the instructions of the User. The reapplying/appeal shall be a fresh transaction and the User will be liable to pay the applicable fee for such reapplying/appeal process along with service fee to SAFFRON VACATIONS. Unless otherwise applied by the User, SAFFRON VACATIONS will not initiate reapplication of any visa application.

CANCELLATION CHARGES
If the Outbound Tour is cancelled for any reason what-so-ever, including cases of visa rejection or voluntary cancellation by the User the cancellation charges as mentioned in the brochure or the itinerary will apply. In the absence of any such information, the following cancellation charges will apply:

This is tentative & may change as per respective Airlines & Hotel policies.

PAYMENT OF THE TOUR COST
Payment shall be made as per the payment schedule provided on the brochure, Email or any other documented information as informed at the time of booking.
Payment can be made either online or by way of DD/cheque as specified to the User. Payment can be made either in INR or any other foreign exchange/currency (as SAFFRON VACATIONS depends on various out bound service providers/Independent contractors for the purpose of planning the OBT) as specified in the brochure or any other documented information provided at the time of booking. If any cheque towards the payment is dishonored, SAFFRON VACATIONS, without notice to the User, shall be entitled to cancel the entire booking without any liability and take recourse to appropriate legal remedy. Final documents and airline tickets will be shared with the User only after the balance payment is made to SAFFRON VACATIONS by the User. PAN Card copy will be required when payments amounting to Rs.25,000/- or above are made by cash. For purpose of computing the cost of tour or refund, the foreign exchange components of the outbound tour will be calculated at the prevailing day’s rate of exchange. And any increase or decrease in the rate of exchange may cause the cost of tour/ refund amount to change and the User shall be bound to bear any such changes. SAFFRON VACATIONS is not obligated in any circumstance to provide break–up of the invoice for each of the service included in the package.

REFUNDS
SAFFRON VACATIONS is only a facilitator and any refund for any service(s) which are not delivered by the service provider /Independent Contractors or for any reason for which the User is entitled for a refund is subject to SAFFRON VACATIONS receiving the amount from the said service provider. User acknowledges that SAFFRON VACATIONS shall not be held liable for any delay in refund or non-refund of the amount from the respective service provider or Independent Contractors of SAFFRON VACATIONS. In such events the User shall directly approach the service provider for any claims. In case the User makes any changes in their accommodation while on the Outbound Tour, SAFFRON VACATIONS shall not refund or pay compensation in any manner whatsoever. The User would also be liable to pay any additional sum that is required to be paid consequent to the aforesaid changes made in the accommodation. In the event of any delay in the refund beyond the period specified herein, the entire liability of SAFFRON VACATIONS shall be refund of the said amount with interest calculated at the applicable bank rate till the date the refund is made.

AMENDMENTS
In the event of SAFFRON VACATIONS amends or alters any tour or holiday after such a tour or holiday has been booked, the User shall have the option to continue with the tour or holiday as amended/ altered, or to accept any alternative tour or holiday which SAFFRON VACATIONS may offer. In either of these cases above, the User shall not be entitled to nor SAFFRON VACATIONS be liable to the User for any damage, additional expenses or consequential loss suffered by the User. SAFFRON VACATIONS’s liability in such cases shall be only to refund the amount of the cost of the said tour to the User (after deducting the actual expenses incurred by SAFFRON VACATIONS for the booking like visa, insurance premium, and other charges as applicable from case to case, without any interest on the same.

PROMOTION & DISCOUNTS
SAFFRON VACATIONS may, from time to time, launch some promotions and discount offers on the tour package internally or externally through advertisements and some Users in the group tour might receive additional benefits due to entitlement to such promotion and discounts. No claims from Users in the group for such privileges shall lie if they are not entitled for the discounts or eligible under the promotion. In case of publication of any travel scheme offering any discount or benefit by SAFFRON VACATIONS, SAFFRON VACATIONS shall have the sole right to withdraw such a scheme or discount at any time.

TOUR ARRANGEMENTS & OTHER ACTIVITIES
For tour arrangements like carnival, cosmos, star cruise, amusement parks, museums etc., the terms and conditions specified by such respective entities shall also be applicable. It shall be the responsibility of the User to reach the place of commencement of the tour and register with the representative of SAFFRON VACATIONS/ tour guide/ tour manager at the appointed place, date and time. If a User avails pre-tour services or part thereof, or the air tickets (cost of which is included in the main tour cost) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre-tour arrangements or part thereof, it shall be treated as “no show” and there will be no refund whatsoever for the unutilized pre-tour or main tour services. SAFFRON VACATIONS cannot be held liable for any hazard to the health, safety and well-being of the User in the course of availing any or all activities including adventure sports, Amusement Park & rides, ferry ride, sightseeing or any other activity that may pose a threat of death or injury taken up by the User as a part of the OBT or on his own while on the OBT. Any incidental damage or loss, injury, accident, death etc. suffered in the due course of any such activity shall be at the sole risk and liability of the User attributable to SAFFRON VACATIONS.

MISCELLANEOUS
SAFFRON VACATIONS reserves the right to withdraw tour membership of any User whose behavior is deemed likely to affect the smooth operation of the outbound tour or adversely affect the enjoyment or safety of other passengers. SAFFRON VACATIONS shall not be liable for any damages due to such withdrawal.
It is a mandatory condition of booking that the User purchases a holiday insurance. A transfer from one tour to another prior to the departure of the originally booked tour will be treated as a cancellation of the original tour and would attract the cancellation charges as stated hereunder and a fresh booking would have to be made at the prevalent rates.

Privacy Policy
Introduction:
Saffron Vacations recognizes the importance of privacy of its users and of maintaining confidentiality of the information provided by its users as a responsible data controller and data processer. This Privacy Policy provides for the practices for handling and securing user’s Personal Information by Saffron Vacations. This Privacy Policy is applicable to any person (‘User’) who purchase, intend to purchase, or inquire about any product(s) or service(s) made available by SAFFRON VACATIONS through any of SAFFRON VACATIONS’s customer interface channels including its website, mobile site & offline channels including call centers and offices (collectively referred herein as “Sales Channels”). For the purpose of this Privacy Policy, wherever the context so requires “you” or “your” shall mean User and the term “we”, “us”, “our” shall mean SAFFRON VACATIONS. For the purpose of this Privacy Policy, Website means the website(s) & mobile site(s). By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels. This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of SAFFRON VACATIONS’s business partners, advertisers, sponsors or other sites to which SAFFRON VACATIONS provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact. This Privacy Policy is an integral part of your User Agreement with SAFFRON VACATIONS and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.

USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA
Please note that the data shared with SAFFRON VACATIONS shall be primarily processed in India and such other jurisdictions where a third party engaged by SAFFRON VACATIONS may process the data on SAFFRON VACATIONS’s behalf. By agreeing to this policy, you are providing SAFFRON VACATIONS with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence. If you have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to the following email id: privacy@saffronvacations.com. However, if such processing of data is essential for us to be able to provide service to you, then we may not be able to serve or confirm your bookings after your withdrawal of consent. For instance, if you want to book any international holiday package in fixed departures (group bookings), then certain personal information of yours like contact details, gender, dietary preferences, choice of room with smoking facility, any medical condition which may require specific attention or facility etc. may have to be shared by us with our vendors in each city where you will stay, and they may further process this information for making suitable arrangements for you during the holiday. Such sharing and processing of information may extend to the hotel where you will stay or the tour manager who will be your guide during the travel.
A withdrawal of consent by you for us to process your information may:
• severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking altogether, or
• unreasonably restrict us to service your booking (if a booking is already made) which may further affect your trip or may compel us to cancel your booking.

TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS
The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.
“Personal Information” of User shall include the information shared by the User and collected by us for the following purposes:
Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, gender, marital status, religion, age etc., your contact details such as your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).
Other information: We many also collect some other information and documents including but not limited to:
• Transactional history (other than banking details) about your e-commerce activities, buying behavior.
• Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
• Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
• Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.
• Information pertaining any other traveler(s) for who you make a booking through your registered SAFFRON VACATIONS account. In such case, you must confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).
• If you request SAFFRON VACATIONS to provide visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application.
• For international bookings, Users, in compliance with the Liberalized Remittance Scheme(LRS) of RBI or any other law may be required to provide details such as their PAN information or passport details number or any such information required by Service Provider. Such information shall be strictly used as per the aforesaid requirements only. In case a User does not wish to provide this information, SAFFRON VACATIONS may not be able to process the booking. SAFFRON VACATIONS will never share User’s PAN details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.
• In case you opt for contactless check-in at Hotels, then copies of your government identification like aadhar, driving license, election card etc., Self-declaration and any other information like date of birth, destination/origin of travel and place of residence that may be required by the concerned Hotel to honor your hotel booking.
• For international bookings, Users, in compliance with the Liberalized Remittance Scheme(LRS) of RBI or any other law may be required to provide details such as their PAN information or passport details number or any such information required by Service Provider.
• In case you opt for contactless check-in at Hotels, then copies of your government identification like aadhar, driving license, election card etc., Self-declaration and any other information like date of birth, destination/origin of travel and place of residence that may be required by the concerned Hotel to honor your hotel booking.
• Your Covid-19 Vaccination status and certificate in case you wish to avail any service for provision of which such Covid-19 vaccination related information is required or want to access your vaccination certificate at a later stage for travel related or any other purpose. SAFFRON VACATIONS will never process the beneficiary id and other id details contained in the vaccination certificate.
Such information shall be strictly used for the aforesaid specified & lawful purpose only. User further understands that SAFFRON VACATIONS may share this information with the end service provider or any other third party for provision and facilitation of the desired booking. SAFFRON VACATIONS will always redact all/any sensitive & confidential information contained in the vaccination certificate, passbook, bank statement or any other identity card submitted for the purpose of availing a service, promotional offer or booking a product on the Website. In case a User does not wish to provide this information or opts for deletion of the information already provided, SAFFRON VACATIONS may not be able to process the desired booking request. SAFFRON VACATIONS will never share any of the above information collected including PAN card details, Vaccination status & certificate , Passport details , Aadhar Card details without their prior consent unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process.

HOW WE USE YOUR PERSONAL INFORMATION:
The Personal Information collected maybe used in the following manner:
While making a booking
While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of travelers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.
We may also use your Personal Information for several reasons including but not limited to:
• confirm your reservations with respective service providers.
• keep you informed of the transaction status.
• send booking confirmations either via sms or Whatsapp or any other messaging service.
• send any updates or changes to your booking(s);
• allow our customer service to contact you, if necessary.
• customize the content of our website and mobile site.
• request for reviews of products or services or any other improvements.
• send verification message(s) or email(s);
• validate/authenticate your account and to prevent any misuse or abuse.
• contact you on your birthday/anniversary to offer a special gift or offer.
Surveys:
We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website, other Sales Channels, services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.
Marketing Promotions, Research and Programs:
Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. SAFFRON VACATIONS frequently sponsors promotions to give its Users the opportunity to win great travel and travel related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from us about fare sales in your area, special offers, new SAFFRON VACATIONS services, other noteworthy items (like savings and benefits on airfares, hotel reservations, holiday packages, car rentals and other travel services) and marketing programs.
In addition, you may look forward to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals. From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such Personal Information to assist us in making the Website the better and easier to use for our Users. SAFFRON VACATIONS may from time to time launch reward programs by way of which users may stand to win travel related rewards or other rewards. We may use your Personal Information to enroll you in the rewards program and status of the same will be visible each time you log in to the Website. Depending on the reward program, each time you win a reward, SAFFRON VACATIONS may share your Personal Information with a third party that will be responsible for fulfilling the reward to you. You may however choose to opt out of such reward programs by writing to us. For various purposes such as fraud detection, offering bookings on credit etc., we at times may verify information of customers on selective basis, including their credit information. Additionally, SAFFRON VACATIONS may share your Personal Information, anonymized and/ or aggregated data to a third party that SAFFRON VACATIONS may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, data processing and assessing credit worthiness for offering bookings on credit.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
SAFFRON VACATIONS will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements. Where your personal data is no longer required, we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.

COOKIES AND SESSION DATA
Cookies:
SAFFRON VACATIONS uses cookies to personalize your experience on the Website and the advertisements that maybe displayed. SAFFRON VACATIONS’s use of cookies is like that of any other reputable online companies. Cookies are small pieces of information that are stored by your browser on your device’s hard drive. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type your login name each time (only your password is needed); we may also use such cookies to display any advertisement(s) to you while you are on the Website or to send you offers (or similar emails – provided you have not opted out of receiving such emails) focusing on destinations which may be of your interest. A cookie may also be placed by our advertising servers, or third-party advertising companies. Such cookies are used for purposes of tracking the effectiveness of advertising served by us on any website, and also to use aggregated statistics about your visits to the Website in order to provide advertisements in the Website or any other website about services that may be of potential interest to you. The third-party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology and is used by all major websites. They may use this anonymous information about your visits to the Website in order to provide advertisements about goods and services of potential interest to you. No Personal Information is collected during this process. The information so collected during this process, is anonymous, and does not link online actions to a User Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. SAFFRON VACATIONS supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking SAFFRON VACATIONS cookies may disable certain features on the Website, and may hinder an otherwise seamless experience to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.
Automatic Logging of Session Data:
Each time you access the Website your session data gets logged. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. We collect session data because it helps us analyze User’s choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to determine a User’s Internet Service Provider (ISP), and the approximate geographic location of User’s point of connectivity through the above session data.

WITH WHOM YOUR PERSONAL INFORMATION IS SHARED
Service Providers and suppliers:
Your information shall be shared with the end service providers like airlines, hotels, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with SAFFRON VACATIONS you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that SAFFRON VACATIONS does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of SAFFRON VACATIONS as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.
SAFFRON VACATIONS does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.
COMPANIES IN THE SAME GROUP:
In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. This will enable us to provide you with information about various products and services, both leisure- and travel-related, which might interest you; or help us address your questions and requests in relation to your bookings. If the assets of SAFFRON VACATIONS are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.
BUSINESS PARTNERS and THIRD-PARTY VENDORS:
We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products / services, which will enable the customer to have better travel experience or to avail certain benefits specially made for SAFFRON VACATIONS customers. Examples of such partners are entities offering co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards or similar sensitive information etc. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider. SAFFRON VACATIONS may share your Personal Information to third party that SAFFRON VACATIONS may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms. We use non-identifiable Personal Information of Users in aggregate or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including without limitation the commercial sale thereof to third parties. Occasionally, SAFFRON VACATIONS will hire a third party for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.

DISCLOSURE OF INFORMATION
In addition to the circumstances described above, SAFFRON VACATIONS may disclose User’s Personal Information if required to do so:
• by law, required by any enforcement authority for investigation, by court order or in reference to any legal process.
• to conduct our business.
• for regulatory, internal compliance and audit exercise(s)
• to secure our systems; or
• to enforce or protect our rights or properties of SAFFRON VACATIONS or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.

USER GENERATED CONTENT
SAFFRON VACATIONS provides an option to its users to post their experiences by way of reviews, ratings and general poll questions. The customers also have an option of posting questions w.r.t a service offered by SAFFRON VACATIONS or post answers to questions raised by other users. SAFFRON VACATIONS may also hire a third party to contact you and gather feedback about your recent booking with SAFFRON VACATIONS. Though the participation in the feedback process is purely optional, you may still receive emails, notifications, sms, Whatsapp or any other messaging service) for you to share your review(s), answer questions posted by other users or a. The reviews may be written or in a video format. The reviews written or posted may also be visible on other travel or travel related platforms.
The UGC that SAFFRON VACATIONS collects may be of the following kinds:
• Review and Ratings
• Question and Answers
• Crowd Source Data Collection (poll questions).
Each User who posts review or ratings, Q&A, photographs shall have a profile, which other Users will be able to access. Other Users may be able to view the number of trips, reviews written, questions asked and answered and photographs posted.
HOW CAN YOU OPT-OUT OF RECEIVING OUR PROMOTIONAL E-MAILS?
You will occasionally receive e-mail updates from us about fare sales in your area, special offers, new SAFFRON VACATIONS services, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the “unsubscribe” link or follow the instructions in each e-mail message.
HOW WE PROTECT YOUR PERSONAL INFORMATION?
All payments on the Website are secured. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
WITHDRAWAL OF CONSENT AND PERMISSION
You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to privacy@saffronvacations.com
YOUR RIGHTS QUA PERSONAL INFORMATION
You may access your Personal Information from your user account with SAFFRON VACATIONS. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to privacy@saffronvacations.com
ELIGIBILITY TO TRANSACT WITH SAFFRON VACATIONS
You must at least 18 years of age to transact directly with SAFFRON VACATIONS and also to consent to the processing of your personal data.

CHANGES TO THE PRIVACY POLICY
We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary. You may always submit concerns regarding this Privacy Policy via email to us at info@saffronvacations.com. SAFFRON VACATIONS shall endeavor to respond to all reasonable concerns and inquires.

Payment Security
Saffron Vacations ensures that every transaction you conduct online is in a safe and secure environment. To achieve this, saffronvacations.com is protected by Secured Socket Layer (SSL) technology, the leaders in encryption technology. The process of encryption takes your credit card information and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet. Your credit card details may be shared with our service providers or vendors to the extent deemed to be necessary. If you are more comfortable with giving your credit card information over the phone, you can call us on +91-8890255255. If you have any additional queries or concerns, please email us and we will reply within 24 hours.